Salon Policy

Contact: (02) 6156 3885.

Level 1, Unit 1/20 Garema Place Canberra City ACT 2601.

(above Impact Comics).

Open from 10am Tuesdays through to Saturdays.

CLOSED Sundays, Mondays and Public holidays!

Please read the 'IMPORTANT HEALTH' page on this website to familiarise yourself with the strict appointment attendance procedure.

Appointment only salon!

All prices are subject to change!

New clients may be asked to leave a deposit for first appointments.

The salon has one treatment room and one beauty therapist, group bookings are only for makeup.

24 hour's notice when canceling or rescheduling an appointment is appreciated, rescheduling on the day is a big NO NO. This business reserves the right to charge the treatment price for appointments that are missed or when not enough notice is given when canceling or rescheduling and any unattended appointments may require pre-payment for any future bookings. Obviously emergencies happen and that is completely understandable and out of anyones control. A booking fee of 50% of the treatment price is required when making an appointment that is an hour or longer in duration. 

The salon does have an sms appointment reminder system.

Please thoroughly read the sms appointment reminder before replying. The appointment reminder service which is connected to the appointment system only accepts replies of 'Y' to confirm or 'N' to cancel. Any other form of texts, pictures etc does not come through. If there are any concerns with the appointment, please call the salon asap. The salon landline number (02) 61563885 is the way to make appointments and change appointments.

The salon does not accept any form of social media messages or sms to make appointments or change appointments or for enquiries. Please call the landline salon number!

The salon only has a landline number to call. 

If you are 10 minutes or more late for your appointment the treatment may not be able to be completed as treatments require certain amounts of time for the best results and I do not cut short other clients treatments to fit in late clients.

All treatments are completed in the salon. I do not offer mobile beauty services.

Strictest hygiene procedures are followed in this business according to the ACT Health guidelines. Cleaning of the treatment room before and after every client. Hands are washed thoroughly before and after every client. Hand washing facilities are available for clients to use and hand sanitizer and paper towel is also available.

All clients must complete a client card. 

If you have any questions or concerns about your treatment after you leave the salon, please call the salon and speak to Penelope, or leave a message on the voicemail with your full name and contact number and Penelope will call you back asap. No question is a silly question. Always happy to answer any questions.

Please do not come into the salon if you are sick. If you have an appointment please call and reschedule it for 7+ days time until you are better.

A deposit for certain treatments is required at the time of making the appointment. No deposit, no appointment. Deposits can be paid in person or over the phone with a credit card. No bank transfer. 

Group bookings for makeup must pay a 50% deposit of the total group booking to secure an actual appointment time.

Gift Certficate's can be purchased by filling in the contact form. Gift Certificates have a 3 year expiry date on them set from the date of purchase. This is the ACCC (Australian Competition and Consumer Commission) gift card legislation. 

Gift certificate's are for full priced services only, no specials.

Gift Certificate's cannot be used on Friday afternoon/nights.

Gift Certificate's cannot be redeemed for cash and cannot be exchanged and cannot be refunded. Gift Certificates are for treatments only.

Gift Certificate's are NOT used (redeemed) in December as this is the busiest time of year with so many events on.

Gift Certificate's that a recipient wins are not able to be altered, the voucher and treatment are won as they are without any changes to the treatment. 

 An appointment missed when redeeming a Gift Certificate will be deemed fulfilled and the Certificate voided.

 A gift certificate is proof that money has been spent in the salon, the gift certificate is considered to be equal to money, so please put it somewhere safe. Gift Certificate's that are lost or stolen cannot be replaced.

Contact: (02) 6156 3885

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